We offer 7 Day Returns Policy.
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.
We mean what we say! All you need to do drop an email at firstname.lastname@example.org within a period of 7 days, from the date of order.
However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C’mon that’s just fair!
Refund/ replacement for goods/ merchandise is subject to inspection and checking by Value Plus Marketing team.
To return any items which are damaged or not as per your original order, please contact Customer Service by email email@example.com
Custom made items / Prescription Glasses cannot be returned.
All returned items must be accompanied by a copy of the original receipt, a return / exchange authorization number.
Postage and charges for return of these will not be refunded.
Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
Some special rules for promotional offers may override this 7 Day Returns Policy.”
Can I return a part of my order?
Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
Are there certain categories of products which are non-returnable?
Please note that “7 Day Returns Policy” does not apply to Custom Made Products / Prescription Glasses.
How long will the return process take?
Once your return request has been placed with Customer Service, it usually takes about 3-5 working days to have the product picked from your place and another 7 days to initiate refund subject to product inspection. In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.
How will I receive my Refund?
If the payment was made by Credit Card or Net-Banking or paytm wallet, we can either issue Glasses India Credits or reverse credit to the Credit Card or credit your Net-Banking account. Glasses India Credits can be utilized on a future purchase on the website.
If Glasses India Credits were used to make a purchase, refund will only be issued as Glasses India Credits. This can be utilized on a future purchase on the website.
How long will the refund process take?
Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:
Refund Method Refund Receipt Time (After Initiation)
Glasses India Credits 1 business days
Bank Transfer/NEFT 5-7 business days
Debit Card 5-7 business days
Credit Card 5-7 business days
For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks. Banks send an SMS to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.
How do I return a product?
You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return:
1) Place your item in its original packaging
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
3) Keep the product and the package ready in case of a Glasses India Team Pick up
4) If you are sending it on your own make sure you seal it properly
It may also happen that our logistic partners may not have a pick up facility available in your area, even though it may have been delivered by them. Under such circumstances we hope you understand that we may request you to send it to our address as mentioned on the contact us page.
Where do I return my product?
Please check with our customer care for any product return related queries.
I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?
Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.
I was supposed to receive my refund by now but I haven’t. What do I do?
We update our customers through emails at every step of the returns process so please check for the last update from us in your email.
If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.