Terms of service

Terms & Conditions

Welcome to GlassesIndia.com. This website is owned and operated by Value Plus Marketing. By accessing, browsing, using, or purchasing products from this website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and Cancellation Policy.

If you do not agree with these Terms & Conditions, please discontinue use of the website.

1. About Us

GlassesIndia.com is operated by:

Value Plus Marketing

Mumbai, Maharashtra, India

Website: www.GlassesIndia.com

Email: valueplusmarketingin@gmail.com

WhatsApp: +91 8169394813

2. Acceptance of Orders

All orders placed through GlassesIndia.com are subject to acceptance, stock availability, verification, and payment confirmation.

We reserve the right to:

Refuse or cancel any order at our discretion
Refuse service to any customer
Limit quantities purchased
Correct product, pricing, shipping, tax, or listing errors
Cancel orders suspected of fraud, abuse, unauthorized resale, chargeback abuse, or misuse

Order confirmation emails or payment confirmations do not constitute final acceptance of an order.

3. Product Information & Product Images

We make reasonable efforts to ensure that product descriptions, specifications, dimensions, images, pricing, and availability information are accurate.

However:

Product images are provided for illustrative purposes.
Product colour, finish, dimensions, packaging, accessories, branding, logos, markings, or appearance may vary slightly.
Product photographs may be professionally edited, digitally enhanced, or optimized for presentation.
Manufacturers may change specifications, branding, packaging, accessories, or design details without prior notice.
Measurements provided are approximate and may vary slightly.

Such variations shall not be considered defects.

4. Customer Responsibility for Power & Order Information

Customers are solely responsible for providing accurate:

Power details
Lens requirements
Prescription details, where applicable
PD (Pupillary Distance)
ADD power
Prism information
Fitting measurements
Delivery address
Contact information

GlassesIndia.com shall not be responsible for errors, delays, remakes, additional costs, or dissatisfaction arising from incorrect information supplied by the customer, incomplete power details, outdated prescriptions, incorrect measurements, incorrect shipping information, or incorrect personal information.

Customers are encouraged to carefully verify all information before submitting an order.

5. Custom-Made & Specialty Eyewear

Many products sold through GlassesIndia.com are manufactured, assembled, customized, or configured according to individual customer requirements.

These may include:

Powered Glasses
Reading Glasses
Progressive / Multifocal Glasses
Safety Glasses with Power
Sports Glasses with Power
Swimming Goggles with Power
Ptosis Crutch Glasses
Moisture Chamber Glasses
Imported Products
Special-Order Products
Custom Lens Orders

Such products may be subject to special cancellation, return, refund, exchange, production, and shipping conditions as detailed in our Cancellation Policy and Return & Refund Policy.

6. Pricing & Payment

All prices displayed on GlassesIndia.com are in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

Change pricing without prior notice
Correct pricing errors
Correct tax calculations
Correct shipping calculations
Correct technical or system-related errors

If a pricing or technical error is discovered after an order is placed, we may contact the customer for confirmation or cancel the order and issue an appropriate refund.

7. Shipping & Delivery

Shipping and delivery are governed by our Shipping Policy.

Customers acknowledge that:

Processing times may vary.
Delivery timelines are estimates only.
Courier delays may occur.
Customs delays may occur.
Additional shipping charges may be required in certain situations.
Volumetric weight adjustments may affect international shipping costs.
Route restrictions and shipping disruptions may affect delivery schedules.

Customers agree to review and accept the Shipping Policy before placing an order.

8. Returns, Refunds & Cancellations

Returns, refunds, exchanges, and cancellations are governed by our dedicated policies.

Customers agree that:

Certain products are Final Sale products.
Certain products are non-cancellable once production begins.
Certain products are non-returnable.
Shipping and related charges may not be refundable.

Customers are advised to review our Return & Refund Policy, Cancellation Policy, and Shipping Policy before placing an order.

9. International Orders

Customers placing orders outside India acknowledge and agree that:

They are the importer of record.
They are responsible for compliance with local import laws.
They are responsible for customs duties, taxes, clearance fees, brokerage charges, and import-related charges.
International delivery timelines may vary.
Additional shipping charges may be required due to volumetric weight, route restrictions, carrier surcharges, remote area charges, fuel surcharges, or similar factors.

Refused, abandoned, unclaimed, undeliverable, or customs-related returns shall be governed by our Shipping Policy and Return & Refund Policy.

10. Use of Artificial Intelligence (AI)

GlassesIndia.com may use Artificial Intelligence (AI), machine learning systems, automation tools, and related technologies for product descriptions, product recommendations, educational content, marketing content, product imagery, lifestyle imagery, customer support assistance, content translations, and website operations.

Certain images, product visualizations, marketing content, demonstrations, videos, descriptions, educational materials, and promotional assets published on GlassesIndia.com may be created, enhanced, edited, translated, summarized, or assisted using AI technologies.

Such content is provided for informational and illustrative purposes only and should not be interpreted as a representation that every image, model, scenario, demonstration, or visual exactly reflects the final delivered product.

Customers should independently verify important product specifications, measurements, power requirements, compatibility requirements, and purchasing decisions before placing an order.

11. Specialty Eyewear Disclaimer

Eyewear purchased from GlassesIndia.com should be used only for its intended purpose.

Customers are responsible for determining whether a product is suitable for their intended use.

Products marketed as safety eyewear, sports eyewear, swimming eyewear, moisture chamber eyewear, ptosis eyewear, or specialty eyewear are not a substitute for:

Workplace safety compliance obligations
Professional medical advice
Employer-mandated PPE requirements
Industry-specific safety certifications
Professional risk assessments

Customers should ensure compliance with any applicable workplace, sporting, medical, regulatory, or safety requirements.

12. Intellectual Property

All content appearing on GlassesIndia.com, including but not limited to logos, trademarks, product photographs, graphics, videos, product descriptions, website content, website design, software, and marketing materials is owned by or licensed to GlassesIndia.com / Value Plus Marketing and is protected by applicable intellectual property laws.

No content may be copied, reproduced, republished, distributed, modified, or commercially exploited without prior written permission.

13. Prohibited Use

Users shall not:

Attempt unauthorized access to systems or servers.
Introduce viruses, malware, bots, or harmful code.
Scrape, copy, or harvest website content without permission.
Interfere with website operation.
Commit fraud or misuse services.
Violate applicable laws while using the website.

We reserve the right to suspend or terminate access for violations.

14. Third-Party Websites

This website may contain links to third-party websites. GlassesIndia.com does not control or endorse such websites and shall not be responsible for their content, privacy practices, products, services, or transactions.

Users access such websites at their own risk.

15. Limitation of Liability

To the maximum extent permitted by law, GlassesIndia.com, Value Plus Marketing, its owners, employees, affiliates, suppliers, and representatives shall not be liable for:

Indirect damages
Incidental damages
Consequential damages
Special damages
Loss of profits
Loss of business
Loss of opportunity
Loss of data
Business interruption

This includes claims arising from use of this website, products purchased, delayed shipments, courier delays, customs delays, product misuse, or inability to use the website.

In any event, our total liability shall not exceed the amount paid by the customer for the relevant order.

16. Force Majeure

GlassesIndia.com shall not be liable for delays or failure to perform obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, floods, earthquakes, pandemics, government actions, customs restrictions, sanctions, strikes, transportation disruptions, airline disruptions, internet outages, war, regional conflicts, and supplier disruptions.

Such circumstances shall not constitute grounds for cancellation, compensation, damages, chargebacks, or claims where an order has already entered production, procurement, customization, assembly, or dispatch.

17. Indemnification

Users agree to indemnify and hold harmless GlassesIndia.com, Value Plus Marketing, its owners, employees, affiliates, agents, and partners from any claims, liabilities, damages, costs, expenses, or losses arising from violation of these Terms & Conditions, misuse of the website, violation of applicable laws, or infringement of third-party rights.

18. Privacy

Use of personal information is governed by our Privacy Policy.

By using this website, you consent to the collection, storage, processing, and use of information as described in the Privacy Policy.

19. Changes to Terms

GlassesIndia.com reserves the right to modify these Terms & Conditions at any time without prior notice.

Updated terms become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the revised Terms.

20. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any dispute arising out of or relating to the use of this website, products purchased, or these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts located in Mumbai, Maharashtra, India.

21. Contact Information

For any questions regarding these Terms & Conditions: